Terms & Conditions

✅ MTS – Service Policy & Terms of Engagement

1. Introduction

Megan’s Technical Services (“MTS”, “we”, “us”, “our”) provides technical production, entertainment technology, installations, creative direction and related services.
These terms apply to all services provided by MTS unless otherwise agreed in writing.

By engaging MTS, the client (“you”, “your”) agrees to the following terms.

2. Scope of Services

MTS will deliver services as outlined in:

Approved quotations / proposals
Event briefs and technical riders
Written agreements / email confirmations

Any services requested beyond the agreed scope will be quoted and billed separately.

3. Booking & Confirmation

Services are confirmed only once:

A written acceptance of quote is received, and
Required deposit/payment terms are met

Verbal requests or provisional bookings are not binding until confirmed.

4. Deposits & Payment

Unless otherwise stated:

50% deposit required to secure the booking
Balance due before event start / installation handover
Late payment may delay delivery or incur penalties

Payment options will be provided on the invoice.

5. Changes & Additional Charges

Changes to event details, dates, equipment, or venue may affect cost and availability.

Additional charges may apply for:

Extra labour or extended hours
Travel, accommodation, per-diems (if applicable)
Additional equipment or emergency hires
Late changes or rush requirements

No equipment or labour will be supplied beyond the approved agreement without written confirmation.

6. Cancellations & Postponements

Client Cancellation:

More than 30 days prior: Deposit retained, balance waived
15–30 days prior: 75% of quoted amount payable
0–14 days prior: Full amount payable

Postponements:

Will be accommodated where possible. Deposit transfers are at MTS discretion and subject to availability.

7. Health, Safety & Venue Requirements

MTS prioritises safety and compliance.

Venue/client must ensure:

Suitable access, working space & power
Environment free of safety hazards
Necessary venue permissions & permits
Fire, rigging & electrical compliance

If unsafe conditions prevent delivery, MTS may suspend services without liability.

8. Equipment Use & Responsibility

MTS equipment remains our property at all times.

Clients agree:

Not to operate, move or alter equipment without permission
To protect equipment and cables from damage or interference
To supervise guest and public access around technical areas

Damage caused by negligence may be billed to the client.

9. Media, Creative & Intellectual Property

All creative concepts, designs, cues, programming files, and production materials remain the property of MTS unless transferred in writing.

MTS may use event images/video for portfolio and marketing unless otherwise agreed in writing.

10. Force Majeure

MTS is not liable for delays or failure to deliver caused by events beyond reasonable control, including:

Weather
Load shedding / power failure not caused by MTS
Venue/technical access issues
Supplier or venue failure
Acts of God or emergency events

Where possible, alternative solutions will be offered.

11. Liability

MTS will perform services with professional skill, care and diligence.

MTS is not responsible for:

Venue infrastructure failures
Equipment supplied by third parties
Losses resulting from delays outside our control
Consequential or indirect damages

Client indemnifies MTS against claims arising from venue-related hazards or guest interference.

12. Confidentiality

All client information, event details and discussions are handled with confidentiality and professionalism.

13. Governing Law

This agreement is governed by the laws of South Africa.
Venue-specific regulations may also apply.

14. Contact Information

For questions or support:

Megan’s Technical Services (MTS)
📧 Email: meganstechnicalservices@gmail.com
📞 Phone / WhatsApp: +27 (0)82 253 4450 (Megan) +27 (0)83 689 1935
📍 KZN, South Africa
🌐 Website: www.meganstechnicalservices@gmail.com